Terms & Conditions
LOCATIONS
Last updated 12/03/2026
Location lab(LL) provides location agency services to the film, photography and events industries amongst others: these services are offered to you conditional upon your acceptance of our Terms and Conditions of Business. Your use of our services, and / or the Location Lab web site at www.locationlab.co.uk constitutes your acceptance of these Terms and Conditions.
If you do not agree to be legally bound by these terms, please do not use our web site OR our services. Our Terms of Business may change at any time; you are advised to check each time you use our services, as you will be bound by the Terms and Charges applicable at the time.
For our Client specific terms & conditions see here.
A copy of these and conditions can be downloaded here.
A copy of our privacy policy can be downloaded here.
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This summary is provided for convenience and does not replace the detailed Terms & Conditions below.
Please ensure you review the full document for complete information.
Definitions:
Agent: Location Lab Ltd acts as the Agent for Locations.
Owner: Refers to the property or location owner.
Client(Hirer): Individual or entity hiring the location.
Location Hire Agreement: Contract between the Client and Owner facilitated by the Agent.
Production: Use of the location for filming, photography, or events.
Limitation of Liability:
The Agent is not liable for disputes or cancellations between Clients and Owners.
Responsibilities for permissions, notifications, and neighbour alerts rest with the Client.
Maximum liability of the Agent is limited to its commission or charges.
Privacy:
Location details are shared only after confirmed bookings or for the purpose of Recces.
Client details are shared with Owners only when required for Bookings or Recces.
Fees:
A 20% standard commission applies to the hire fee, including overtime.
Additional charges (cleaning, damage, storage) are invoiced post-hire with a £50 administration fee.
Payments to Owners are typically processed within 30 days after receiving payment from Clients.
Insurance:
Clients must hold Public Liability Insurance with a minimum cover of £2,000,000.
Proof of insurance is required before the hire.
Invoicing:
Owners must send invoices to the Agent within seven working days of hire completion.
Additional Notes:
VAT applies to all fees.
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Definitions
For the purposes of this Terms & Conditions:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Agent and Agency means “Location Lab” and its employees or Legal representative.
Client means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" “Location Lab” in this Agreement) refers to Location Lab Ltd, 44 Graham Road, Harrow, Ha3 5rf. Trading name “Location lab”.
Country refers to: United Kingdom
Hirer refers to the Client who hires the Location for a fee
Library refers to this website, www.locationlab.co.uk
Location refers to any Property, Location or space that we represent and its representative.
Location Hire Agreement refers to a contract between the “Owner” and “Client” for the hire and use of the Property, Location or space and any other related services.
NDA refers to a Non Disclosure Agreement.
Owner means the owner or representative of any Property, Location, or Space we represent.
Personal Data is any information that relates to an identified or identifiable individual.
Production refers to the hire of a Property, Location or space for the purposes of filming, photography or event.
Recce means a visit by the Client to a Location to assess suitability for a potential hire
Representative refers to someone acting on behalf of the Location.
Service refers to the Website and our service as an Agent.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
Shoot means the hire of a Property, Location or space for the purposes of filming, photography.
VAT means “Value added tax”.
Website refers to Location Lab, accessible from www.locationlab.co.uk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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2.1 The Agent acts as an intermediary between the Owner and the Client and is not a party to the Location Hire Agreement unless expressly agreed in writing.
2.2 Location Lab shall not be liable for any cancellations, disputes, losses or damages arising between the Client and the Owner in connection with the Hire, the Location, or the Location Hire Agreement.
2.3 Responsibility for obtaining permissions, licences, neighbour notifications, access arrangements and the overall management of the Production rests with the Client unless otherwise agreed in writing.
2.4 Subject to clause 2.5 below, the Agent’s total liability to the Owner or Client arising out of or in connection with the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be limited to the total commission or fees received by the Agent in respect of the relevant booking.
2.5 Nothing in these Terms & Conditions shall limit or exclude the Agent’s liability for:
(a) death or personal injury caused by its negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which cannot be excluded or limited under applicable law.2.6 Subject to clause 2.5, the Agent shall not be liable for any indirect or consequential loss, loss of profit, loss of opportunity or any other financial or economic loss.
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The Company's use of personal information supplied by you when you use this Website or our Services is governed by our Privacy Policy which you can find here.
The Agent maintains databases which are subject to the provisions of the Data Protection Act 2018. The Agency will make every reasonable effort to ensure the security of the Owner's and Client’s details.
Location details:
During a Recce or once a hire is confirmed we will provide the Client with the full Location details. All of the Location details are confidential and shall only be used by the Client for the purposes of the hire and the Location details shall not be passed on or sold to any third party - unless necessary for the purposes of the hire, for example deliveries. We do not provide the specific Location or contact details of a property on our website, nor prior to a Recce or Confirmed booking.
Only for the purposes of a Recce and once a booking is confirmed do we pass on any required Location details eg Location property name, Location contact name, Location contact phone number, Location address.
Client details:
Only for the purposes of a Recce and once a booking is confirmed do we pass on any required Client details eg Client name, Company name, Client contact phone number.
We, the Company, reserve the right to request full details, including names, addresses and contact details, of all persons who may require admission to the Location for vetting and may cancel a hire if this information is not provided when requested.
The Company's use of a Clients information supplied by you when you use this Website or our Services is governed by our Privacy Policy which you can find here.
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There is no charge for using Our, the Agents Website.
We do not charge for organising a first Recce of a Location listed on our Website. Some of the Locations we represent may charge for a second Recce by Clients, often called a Tech Recce or directors Recce, this charge is at the discretion of the Location and is subject to contract and negotiation.
The confirmation of, and usage of any Location that we represent and negotiated with the Agents will be subject to a booking fee payable by the Hirer / Client to the Agent.
The Location hire fee payable by the Hirer will be invoiced by the Agent, and will be held until paid over the Owner, less the Agent’s charges.
The Location hire fee is for one use of the property and any subsequent usages of the Location will be subject to further Locations hire fees.
Payment to the Owner / Location will be made without unnecessary delay. Where possible all payments are made within 30 days less the agents fee and dependent on contract and negotiation.
The Location hire fee charged will be subject to negotiation between the Hirer, Agent and Owner, and may vary on a job-by-job basis: the Location Hire fee is not fixed.
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We do not charge for the use of Our Website or for registering a new Location with us.
We encourage all Locations to keep their listing as up to date as possible as this helps to secure bookings.
We therefore do not charge for any updates to your listing, including uploading of new images and any and all information pertaining to your Location listing.
The Agent will charge a percentage of the Location hire fee for its services, this will be deducted from the amount payable to the Owner. The Agent’s standard percentage is 20% of the final Location hire fee, which may be varied through negotiation, or at the Agent’s discretion.
The standard 20% is implicit throughout these Terms & Conditions, and may be varied only in writing. The percentage may also be varied at the Agents discretion.
The Agent is also entitled to its standard commission rate of 20% for any overtime charges incurred by the Client, which shall be deducted from the fees due to the Owner.
We do not charge commission on any Additional charges that occur between the Client and Location.
Any additional fees incurred by the client during the hire, examples of which include but are not limited to, cleaning fee, storage, damage, will be invoiced after the competition of the production and are subject to an Agents administration charge of £50 payable by the Client and will be subject to VAT.
We aim, but cannot guarantee, to pay any additional fees to you the Location within 30 days of payment from Client.
The Agent is responsible for invoicing the Client for the Location Hire Fee, and passes the Location Hire Fee to the Owner after deducting the Agents commission. The VAT on the commission is included in the Agent's invoice to the Client.
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Each hire arranged via the Agent is different and therefore the fees received vary also.
The final Location Fee payable by the Client for one usage depends on many factors including but not limited to, the Location, the number of days required and the number of hours required per day, the level of inconvenience and intrusion, crew size, type of hire.
The Agent will negotiate a fee for the usage of the Location and advise a Location on the best achievable fee and the Agent is incentivised by the commission the Agent charges to achieve the best available rate.
On occasion Clients may require preparation day(s) and re-instatement day(s) these are normally charged at 50% of the daily Location fee and will be included in the final invoice to the client and our subject to our standard commission rate.
Any overtime charges accrued by the Client will be subject to our standard commission and are subject to contract and negotiation and will be invoiced to the Client post Hire with a rate agreed in advance and included in the Location Hire Agreement. The Agent will supply the Location with overtime sheets to be signed by both the Location and Client.
Any further additional charges are not subject to our standard commission.
Additional charges should be sent to the Agent via Invoice within 5 working days from the end of the Hire for processing.
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The Client shall be responsible for any additional costs that are associated with the hire of the Location and that are accrued during the hire of the Location:
These include but are not limited to:
Overtime
Damage
Cleaning
Storage
Any additional fees incurred by the Client during the hire will be invoiced after the competition of the hire and are subject to an Agents administration charge of £50 payable by the Client and will be subject to VAT.
All additional charges will be paid to the Location within 30 days of receipt from Client.
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VAT is applicable on all charges and fess processed by the Agent. If you are VAT registered it is the Locations responsibility to inform the Agent. We do not offer advice and guidance on VAT and Tax affairs.
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Included with every Location Hire Agreement is an Invoice template, it is the Locations responsibility to ensure that an invoice is sent to the Agent once a hire is complete, the Invoice should include but is not limited to, Location hire fee, as stated in the Location Hire Agreement, any additional charges.
An invoice should be sent to the agent within 7 working days after the end of the hire so as not to delay payment to the Location.
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We take a standard 20% commission from the Location Hire Fee we negotiate for the booking of your property, this fee applies to the initial Location hire fee and also to any additional Overtime that may be required - we take commission on overtime due to the additional administration.
We do not take commission on any other services that You may supply, examples include: equipment, catering, electricity, damage, cleaning.
We charge a separate admin fee to the Client for processing of the hire, paperwork and admin.
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All of our Clients are requested to hold Public Liability Insurance to cover any attendees of the hire against accident and your property against any damages - we request a copy of this during the confirmation process.
Clients (the signee of the Location hire agreement) must have Public Liability insurance to cover the dates of the hire to the minimum value of £5,000,000 and provide proof on request.
All Location hires are subject to contract and the acceptance of Our Terms and Conditions, the Agent and Owner reserve the right to refuse a booking without reason.
The Agent may also from time to time and dependent on the scope of the production request a deposit to cover against any potential damages or other costs to a Location - this amount will be included in the Location Hire agreement and is refundable to the Client should no damage or other unforeseen costs occur.
Any damage or loss to any part of the Location and contents will be the responsibility of the Client and the Agent shall not have any liability to the Client nor Location for any loss, damage, costs or other claims from compensations arising from any damage or loss occurring to the Location or Client.
It is the sole responsibility of the Client to inspect the property before use to ensure suitability and or condition of the Location and the responsibility of the Location to ensure the Location is returned as expected.
We highly recommend but cannot enforce that the Client performs a walk around of the Location with the Location representative prior to commencement of the hire and at the end of the hire to confirm the condition of the Location.
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The Agent will make best efforts to assist in any dispute that may arise between Location and Client - examples of which may include but are not limited to, damage, loss, theft, overtime, cleaning.
Any deposit that is held by the Agent will not be released until such disputes have been resolved, if a dispute has not been resolved within 14 days it is recommended that an arbitrator is brought in to resolve the issue and the Agent shall not have any liability for the results of such an outcome.
Should there be an issue with payment from a Client, the agent will attempt to recover any owed fees but shall not be liable should the Agent be unable to recover any owed fees, Location Lab does not accept liability and shall not be held responsible for any issues with payment or disputes between the Client and the Owner arising out of this agreement or use of the Location or Service. The Client and the Owner acknowledge that the Agent shall not be so liable.
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We recommend, but cannot insist, that Clients visit the Location prior to confirmation to ensure suitability for their hire. This visit is called a recce.
We believe that this benefits both the Client and Location and we will make all of the arrangements for this with Clients and Location.
In general we do not charge clients for a first visit (recce) but some properties, especially Studios and larger properties may charge for any follow up visits that may be required by the production team for example a “tech recce” or “directors recce”.
We do not charge any commission on recces if the location wishes to charge for recces and this fee, if a Location does charge, will be included on the final invoice, Location hire agreement and communicated to Clients.
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The Location Hire Agreement is a contractual document signed by both the Client (Hirer) and the Owner (Location). We as the Agent are not a signatory to this agreement.
The Client or Owner can provide their own Location Hire Agreement which the Agent can process on the Client / Owners behalf, We are not Liable for the contents of such agreements. If a Location is required to sign an NDA for example this is at the Locations discretion and we cannot force a Location to sign a contract supplied by the Client.
We, the Agent as standard, can also provide a comprehensive agreement on behalf of both the Client and Location which contains full details of the hire, including but not limited to, fee, payment terms, date(s) of hire, hours required per day, overtime rate, this is the Location Hire Agreement.
We encourage both the Client and Location to ensure all details provided in the Location Hire Agreement are correct and that all required specifics are contained within before signature, an agreement can be voidable if such details are found to be incorrect.
Any variations from this agreement during the hire can lead to disputes and may result in seeking further remuneration from the Client, for example a larger crew size than stated in the agreement, or playback when this was not stated on the agreement or in extreme cases this will result in Voiding of the agreement. If any alterations are made to the issued Location Hire Agreement, then an updated Location Hire Agreement will be issued for signature.
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Use of Images and text
The images displayed on our website remain the copyright of the Location owner, unless they have been supplied by a third party who retains the copyright, we credit all photographers where possible.
It is the responsibility of the Location to advise the Agent of any copyright issues and the Agent will not be liable should any issues arise from the use of images on Our website, we do not seek to profit from the sale of images hosted on our website.
The onus is with the Owner to obtain any necessary permissions under the Copyright, Designs and Pattern Act 1988.
If a Location wishes to be removed from our website at any time the associated images will be removed immediately or as soon as possible and will no longer be held on our servers.
Presentation of images and listing:
We reserve the right to edit any images and text supplied to us in association with your listing, this is to maintain the design principles of our Website and to ensure that your Location is presented to the best of standards and as accurately as possible.
We will also categorise your listing on Our Website and may occasionally use your images in social media and newsletters to promote your Location to existing and potential clients.
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Should a Location require, we occasionally offer photography services to help to promote your Location, this is subject to negotiation and contract.
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By listing your property with Us does not mean that you will automatically receive enquiries and bookings.
We work to promote your property but our enquiries are based on specific criteria as outlined by our clients.
We endeavour to promote your property via social media and newsletters and offer advice on how to best present your property to attract Clients.
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Location Lab, the Agent is committed to the protection of its staff and will not tolerate abusive or threatening behaviour from Clients or Location.
The Company reserves the right to cease all further dealings with any of its Clients or Locations, and to cancel any hirings immediately without recourse or appeal.
Location Lab will also not tolerate any abusive behaviour from Clients and Locations during a hire and reserves the right to cancel any hire without recourse or appeal.
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As the Location Owner / Representative you must have the legal right to hire out your Location for the purposes as described in our Website.
We will not be liable for any issues that should arise if you do not have the legal right or necessary permissions.
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We expect our Locations to act in a professional manner in dealing with both the Client and Agent and we ask for respectful communication and collaboration, we reserve the right to cancel any hire(s) and remove your listing should we deem this not to be the case, without recourse and appeal.
We expect that the Location owner or Representative should be contactable during the enquiry process and during the Hire, and respond in a punctual manner, any delays in responding to Our communication can result in an enquiry being lost or passed to another Location.
We expect that the Location be presented for hires as shown on Our website and in the images displayed, any changes to the property should be conveyed to the Agent at the earliest opportunity to allow your listing to be kept up to date - there is no charge for updating your listing.
On Hire and Recce days we expect the Owner or Representative to be available to meet the Client and shown them around the property as required and be available at the end of the hire to complete a walk around of the property to ensure the Location is returned in good condition.
We expect the Location to be presented in a clean manor.
All invoices pertaining to the hire should be sent to the Agent within 7 days after the completion of the hire.
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While Location Lab endeavours to ensure that this Website is normally available 24 hours a day, the Company will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.
Our, the Agents normal business hours are 09:00 - 18:00 Monday to Friday.
Hours of availability for the Locations we represent varies dependent on the hours set by each individual Location with a standard working day for fee purposes of 09:00 - 18:00.
Overtime is charged at 20% of the agreed fee per hour for the first two hours and at a rate to be agreed with the Location and Client thereafter. Overtime and weekend Hires are solely at the discretion of the Location.
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If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
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This legal notice shall be governed by and interpreted and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.
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You agree that: -
This Legal Notice, and the documents referred to in it, constitutes the entire agreement and understanding of the parties and supersedes any previous agreement between you and the Company relating to the subject matter of this agreement.
Each of the parties acknowledges and agrees that in entering into this agreement, and the documents referred to in it, it does not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to this agreement or not) other than as expressly set out in this agreement as a warranty.
The only remedy available to you for breach of the warranties shall be for breach of contract under the terms of this agreement. Provided that this clause shall not exclude any liability which any party would otherwise have to the other party or any right which either of them may have to rescind this agreement in respect of any statements made fraudulently by the other prior to the execution of this agreement or any rights which either of them may have in respect of fraudulent concealment by the other